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    • Support request form

Support request form

This form can be used by our clients who have a current support plan with NDS.  Please ensure you also call the support phone number if your request is urgent.

Support
Client number (*)
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Your name (*)
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Phone (*)
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Email (*)
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Date of issue (*)
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Time of fault (*)
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Short summary of issue (*)
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A single sentence summary of the issue.
Full description of fault (*)
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Enter as much information here as you can to describe the issue, how it was produced, and if you can reproduce the issue in a predictable way.
Any error codes or messages
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Place any error codes, pop up messages or other information given to you in this field.
What were you doing when this occurred? (*)
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Describe what you were doing when the issue occurred. Does this happen consistently?
Description of external factors such thunderstorms, power failures etc.
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Give a complete description of anything in the environment that changed or fluctuated around the time of the fault. Thunderstorms, cooling, power are all examples of things that can affect sensitive equipment.
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Office use - resolution
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Office use - resolution date
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Remote support download

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Contact information

Network Data Solutions Pty Ltd
Suite 401  Level 4
97 Pacific Highway
North Sydney NSW 2060

P: 1300 300 626
F: 02 8916 6360

Click here to send an email to a NDS representative.