• Have you thought what would happen to your business if your IT systems shut down for a week? What would be the cost? Would your business survive
• Are computer and networking issues taking up your time and preventing you from getting your job done?
• Are you fulfilling the role of computer “help desk” for other staff?
• Does your IT network always seem to be causing your company problems?
• Do you wish that you had a trusted partner who would look after your IT requirements, advise on where they can be improved, keep everything up to date and make sure they are running smoothly and who can help you plan for expansion to meet the company’s needs?

Well, we have the answer. Network Data Solutions (NDS) offers a range of Managed IT Infrastructure programs that help you focus on the important tasks in your business while someone else look after your IT systems.  No matter what size your business, a cost effective support solution is available to make your IT work for your business, not hinder it.

NDS Managed IT Infrastructure allows you to hand over the day to day running of your network, servers and other components of your IT infrastructure and have them monitored to ensure they are functioning correctly, are secure and current with all the latest updates and patches.
A service and help desk function is important and NDS provides a dedicated support hotline for your staff to use for all those time consuming issues that may arise daily.

With the constant changes to technology and daily development of new threats, even a small, 5-user network requires ongoing maintenance from a highly-trained technician. Obviously the cost of hiring a full-time IT person is not always feasible, even for companies with 20 to 75 workstations. 

Until now, you only had two options for computer support:

Option #1:

This option is the most common; you designate the most technically-savvy person on staff to be your make-shift IT manager and only bring in outside help when your “internal guru” runs into a network crisis they can’t solve.

The problem is, you are pulling this person away from the real job you hired them to do, and unless they have the time to stay up-to-date on the latest developments in IT support and management, they don’t have the skills or knowledge required to properly support and secure your network.

This leads to poorly maintained and unstable networks, which may result in excessive down-time, overspending on IT support, and expensive recovery costs.

Option #2:

Use the network until it “breaks” and then call in the experts to repair or replace whatever stopped working.

This reactive model of network maintenance is a surefire path to extensive down-time, lost data, and excessive spending on IT support, not to mention major disruptions in staff productivity, sales, cash flow, production, and customer service that can never be recovered.

Have a look at these recent examples of disasters that happened to other businesses who were NOT performing ongoing maintenance on their computer network…

A 10-user property management company was not monitoring or maintaining their server. Due to the overuse and lack of maintenance, it started to degenerate and eventually shut down under the load.

This caused their entire network to be down for 2 full days and cost them $3,000 in support fees to get them back up and running. Naturally the costs were much higher when you factor in the lost productivity of their 10 employees during that time.

This client did not want to implement a preventative maintenance program, so the same problem happened again 2 months later, costing them another $3,000 and 2 days of down-time.

Six months later it happened yet another time, bringing their total to $9,000 in hard costs and tens of thousands in productivity costs for a problem that could have been quickly detected and prevented from happening.

A local auto body shop with multiple locations discovered the importance of preventative maintenance the hard way. Without warning, a virus was downloaded to their server and started replicating and attaching itself to files.

This virus corrupted their data, impaired their customer management system, and immediately brought down their Exchange server (no e-mail could come in or go out). Preventing this disaster would have only cost them 1/25th of the cost ($800 per month) AND they would have experienced better performance and fewer problems with their network.

Instead, they were forced to spend a whopping $20,000 to remove the virus and restore their network, and that only got them back up and running. Their systems were still not optimised, secured, and updated as they should be.

The back office of a health products company had two hard drives fail at the same time causing them to lose a large number of critical company files and data. When they contacted us to recover the data from the system backups, we found they weren’t functioning properly and even though they appeared to be backing up all of this company’s data, they were in fact worthless. In the end, recovering the data off of these failed drives took a team of disaster recovery specialists 9 days and $15,000.

In addition to the recovery costs, they also incurred $25,000 in other services to get their network stable. Had we been monitoring their network and performing regular maintenance, we would have been able to detect that these hard drives were failing, that the backups were not performing properly, and we could have prevented the crash, the downtime, and the $40,000 in costs to get them back up and running, not to mention the 9 days their network was down.

How To Make Certain These Disasters Don’t Happen To Your Business

Thanks to a new service we are offering we can provide you with ongoing remote maintenance and support to maximise the performance, reliability, and stability of your network without the costs and overhead of hiring full-time staff.

And here is the best part.  We will cut your IT spending 30% to 50% and improve your network’s reliability and performance at the same time.

How It Works:

One of our network engineers will perform regular, scheduled maintenance on your network every month. We will make sure your virus protection is up to date and your back ups are working properly. We will also check critical firewall and security settings, and we will update software patches. We will conduct a series of system optimisation tasks every month that will keep your network running at optimum performance.

We will also remotely monitor your network 24/7/365 to detect, diagnose, and prevent lurking problems from turning into major interruptions to your business in the form of downtime, security breaches, or other failures.

Finally, we ‘will design the right mix of on-site, remote, network, and help desk support to fit your unique needs.

The Benefits Are Clear:

• Expensive repairs and recovery costs will be eliminated. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place. We guarantee it.
• Avoid expensive call out fees while receiving faster support. Our remote monitoring software will enable us to access and repair most network problems right from our offices. No more waiting around for an engineer to show up!
• Faster performance, fewer error messages, and practically zero down-time.  Under this program, that is what we’ll deliver.  The performance of some parts of your system will degrade over time, causing them to slow down and crash. Our preventative maintenance and network monitoring will make sure your computers stay in tip-top shape for maximum speed, performance, and reliability.
• Receive all of the benefits of an in-house IT department at a fraction of the costs.. As an NDS customer, you will have access to a knowledgeable support staff who can be reached immediately should you have any kind of problem or question.
• Receive substantial discounts on IT services that you are already buying. Many IT firms will nickel and dime you over every little thing they do; under this program, you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.
• Eliminate big, expensive network repair bills. Instead, you can budget for network support just like rent or insurance.
• Sleep easier knowing the “gremlins at the gate” are being watched. Cyber criminals never sleep! But our 24/7/365 monitoring and on-going maintenance, means one less thing to worry about.
• Safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it's time to get serious about protecting your critical, irreplaceable electronic information. 
Put a stop to annoying spam, pop-ups, and spyware taking over your computer and your network. Not only are these intruders annoying, but they can introduce viruses and jeopardise the security of your network.
Gain peace of mind. As a business owner, you already have enough to worry about. We will make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.

Four options for managing your IT infrastructure

No two businesses are the same. For this reason NDS offers a range of options to allow you to implement the best solution for the management of your IT.

Regardless of which option you choose, NDS is able to assist with the planning of your infrastructure to allow it to grow with your business and not be a hindrance that needs to be rectified at a later stage.

Service Packs

If you wish to have access to a team of IT professionals to help when things go wrong, then our on-site or telephone support packs are ideal.  Save by pre-purchasing packs of support time that can be used in a twelve month period.

Server monitoring and reporting

Your servers are the hub of your IT systems and making sure they are secure, efficient and fully functional is a critical part of any business.  Without a dedicated (and expensive) IT technician to monitor your servers you are taking a real risk with unexpected down time, security issues , data corruption and loss.  The NDS monitoring service keeps a watchful eye on your servers,  identifies any potential risks or issues and sends an alert to you and our technicians.  We will then contact you to make arrangements to get everything running smoothly gain.

Managed services for specific infrastructure items

The complexity of modern technology means that it can be difficult to have the in-house skills to manage and maintain specific hardware items.  Your company may require a new firewall, or maybe some additional storage, or perhaps a Google Search appliance.  NDS can provide the hardware and ongoing management for a monthly fee - transferring items from your balance sheet to an expense, and simplifying the process of obtaining the latest technology.  Contact your NDS solutions manager for details about how we can help you obtain your required technology today.

The NDS Managed IT Infrastructure Solution - an outsourced IT department

NDS offers a fully outsourced IT department - someone to monitor, manage and maintain your entire IT infrastructure.  If something is wrong we will normally know about it before you realise there is a problem.  Firewalls and routers are also monitored as part of server monitoring.

The following key components make up the Managed IT Infrastructure solution from NDS:

• Initial network audit
• Services planning and design
• Monitoring of desktops, servers and other parts of your IT infrastructure
• Desktop support - help desk
• Server patching and maintenance
• Data backup / restore testing
• Antivirus file checking
• Active monitoring of uptime and reporting
• Server space reporting and capacity planning
• Server health checks
• Anti virus update checking
• Operating system updates and patches
• Server event logs monitoring
• Disk utilisation monitoring and reporting
• Server health checks
• Network connectivity monitoring
• Virtualised environment monitoring and management
• Regular information bulletin relevant to your business
• Project planning for your future IT requirements
• Access to a service pack of onsite hours from a network engineer to fix anything that requires a site visit
• Regular site visits for audits, system monitoring and IT resources planning

Our technicians proactively manage your computer systems and network to achieve the following benefits:

• Increased network reliability for better productivity
• Minimising unscheduled downtime
• Reducing instances of viruses, malicious attacks and data compromise
• Assisting you make better informed business IT decisions
• Ensuring your IT Infrastructure supports your business growth
• Lower IT spend with more efficient use of your technology budget

Call your NDS consultant on 1300 300 626 or 
send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. to arrange your complimentary network audit and to discuss your options for a managed services program.